BetMabet Privacy Policy

1 Introduction

BetMabet ("BetMabet," "we," "us," or "our") operates the online gaming platform accessible at betmabet.today (the "Platform"). We are committed to protecting the privacy and personal data of all users who access or register on the BetMabet Platform ("you," "Player," or "User").

This Privacy Policy ("Policy") describes how BetMabet collects, processes, stores, shares, and protects your personal information in connection with your use of the Platform. It also outlines the rights available to you under the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its implementing rules and regulations as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering an account on BetMabet or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to close your account.

2 Personal Data We Collect

BetMabet collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:

2.1 Identity & Contact Information

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify you meet the 21+ age requirement);
• Residential address, including barangay, city, and province;
• Email address and mobile phone number;
• Government-issued identification number (e.g., PhilSys ID, passport, driver's license).

2.2 Financial Information

• Payment method details (e.g., GCash account number, PayMaya account, BPI or BDO bank account details, Metrobank account reference);
• Transaction history including deposits, withdrawals, and wager amounts;
• Source of funds documentation where required for KYC compliance.

2.3 Gaming & Activity Data

• Betting history, game preferences, and session duration;
• Bonus and promotion usage records;
• BetMabet Coin balance and redemption history;
• Responsible gaming tool settings and self-exclusion records.

2.4 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Login timestamps and session activity logs;
• Cookies and similar tracking technology data (see Section 7).

2.5 Communications Data

• Records of your communications with BetMabet customer support;
• Feedback, complaints, and dispute correspondence;
• Marketing preference settings and email/SMS opt-in records.

3 How We Collect Your Data

BetMabet collects personal data through the following channels:

3.1 Directly From You

The majority of your personal data is collected directly from you when you:

• Register a BetMabet account and complete the sign-up form;
• Submit identity verification documents during KYC;
• Make a deposit or request a withdrawal;
• Contact BetMabet customer support via live chat or email;
• Participate in promotions, surveys, or feedback requests;
• Update your account profile or responsible gaming settings.

3.2 Automatically Through Platform Use

When you access and use the BetMabet Platform, certain technical data is collected automatically through cookies, log files, and similar technologies. This includes your IP address, device identifiers, browser type, pages visited, and session duration. This data helps us maintain platform security, detect fraud, and improve the user experience.

3.3 From Third Parties

In certain circumstances, BetMabet may receive personal data about you from trusted third parties, including:

• Payment processors and e-wallet providers (e.g., GCash, PayMaya) for transaction verification;
• Identity verification service providers used for KYC compliance;
• Fraud prevention and anti-money laundering screening services;
• Regulatory authorities where disclosure is required by law.

4 How We Use Your Personal Data

BetMabet uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your BetMabet account, including verifying your identity and age;
• Service Delivery: To process your bets, deposits, withdrawals, and Coin transactions on the Platform;
• KYC & Compliance: To fulfill our obligations under Philippine anti-money laundering laws and gaming regulations, including identity verification and source-of-funds checks;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats;
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance with your BetMabet account;
• Responsible Gaming: To monitor gaming behavior, enforce responsible gaming tools such as deposit limits and self-exclusion, and identify players who may need support;
• Marketing & Promotions: To send you relevant promotional offers, bonus notifications, and platform updates — but only where you have provided consent or where permitted by applicable law;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and content of the BetMabet Platform;
• Legal Obligations: To comply with applicable Philippine laws, regulatory requirements, court orders, and lawful requests from competent authorities.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), BetMabet processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our obligations under the BetMabet Terms & Conditions, including account management, payment processing, and service delivery;
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax reporting requirements;
• Legitimate Interests: Processing is necessary for BetMabet's legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights;
• Consent: For marketing communications and certain non-essential data processing activities, we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time.

6 Data Sharing & Disclosure

BetMabet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

6.1 Service Providers

BetMabet engages trusted third-party service providers who process personal data on our behalf, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, customer support platforms, and fraud detection services. All service providers are contractually bound to process your data only on BetMabet's instructions and in accordance with applicable data protection law.

6.2 Regulatory & Legal Authorities

BetMabet may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, courts, or other competent bodies where required by law, court order, or regulatory directive. This includes disclosures to PAGCOR and the Anti-Money Laundering Council (AMLC) where applicable.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of BetMabet's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred.

6.4 With Your Consent

BetMabet may share your personal data with other third parties where you have provided your explicit consent to such sharing.

7 Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the BetMabet Platform. They help us recognize your device, remember your preferences, maintain your session, and analyze how the Platform is used.

7.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled.
• Analytics Cookies: Help us understand how players use the Platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymized.
• Preference Cookies: Remember your settings and preferences, such as language selection and responsible gaming tool configurations.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats on the Platform.

7.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the BetMabet Platform. Essential cookies cannot be disabled as they are required for the Platform to operate.

8 Data Retention

BetMabet retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your active BetMabet account, plus a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction;
• KYC Documents: Retained for a minimum of five (5) years following the completion of the KYC process or account closure, whichever is later;
• Customer Support Records: Retained for three (3) years from the date of the last interaction;
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation purposes.

Upon expiry of the applicable retention period, BetMabet will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

9 Data Security

BetMabet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the BetMabet Platform is encrypted using industry-standard SSL/TLS protocols;
• Secure Data Storage: Personal data is stored on secure, access-controlled servers with restricted physical and logical access;
• Access Controls: Only authorized BetMabet personnel with a legitimate business need are permitted to access personal data, and all access is logged and audited;
• Fraud Detection Systems: Automated systems monitor Platform activity in real time to detect and respond to suspicious behavior;
• Regular Security Audits: BetMabet conducts periodic security assessments and vulnerability testing to identify and address potential risks.

While BetMabet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your BetMabet account credentials.

10 Your Data Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by BetMabet:

• Right to Be Informed: You have the right to be informed about how your personal data is collected and processed, as set out in this Policy;
• Right of Access: You have the right to request a copy of the personal data BetMabet holds about you;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transmit it to another data controller where technically feasible;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact BetMabet's Data Protection Officer through our customer support team. We will respond to all verified requests within the timeframes required by applicable law. We may need to verify your identity before processing your request.

11 Children's Privacy

The BetMabet Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. BetMabet does not knowingly collect personal data from individuals under the age of 21.

If BetMabet becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and return any deposits made, minus any winnings generated, which shall be forfeited in accordance with our Terms & Conditions.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has registered on BetMabet, please contact our support team immediately so we can take appropriate action.

12 Third-Party Links

The BetMabet Platform may contain references to third-party services, such as payment providers. BetMabet is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of BetMabet.

This Privacy Policy applies solely to personal data collected and processed by BetMabet through the Platform and does not extend to any third-party websites, applications, or services.

13 Changes to This Privacy Policy

BetMabet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The updated Policy will be published on this page with a revised "Last Updated" date. Your continued use of the BetMabet Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated Policy, you must stop using the Platform and contact our support team to close your account.

We recommend that all BetMabet players review this Privacy Policy periodically to stay informed of how we protect your personal data.

14 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way BetMabet handles your personal data, please contact us through the following channels:

• Live Chat Support: Available 24/7 directly on the BetMabet Platform
• Email: privacy at betmabet.today
• FAQ: Visit our FAQ page for answers to common questions

For concerns related to responsible gaming, data-driven self-exclusion, or account closure, please visit our Responsible Gaming page or contact our support team directly.

If you are not satisfied with BetMabet's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.